Your support was instrumental in making the events a success. Our Dealer in the McPhillips location recommended your services and we have informed him of the great support provided.
Impact Security was able to provide for us the level of security we required at a very competitive rate. Ranging from nightly roving patrols to 24 Hour on site security with vehicle, Impact’s prompt, professional and diligent service has not only provided us with a level comfort that allows us to sleep at night, it has also saved us from untold costs due to theft and vandalism.
Without reservations, I would highly recommend Impact Security to anyone looking for a site security provider.
Impact staff always went the extra mile and also provided us with electronic reports daily and radio communication for all our locations thorough out the province during service requests.
Impact was also able to deploy mobile units to situations that needed a quick resolution and was able to tend to these issues within minutes of a call being placed. If there was not a unit available I was witness to Ron D’Errico PERSONALLY showing up until one of his staff was able to be at the location.
We used many security companies in the past but found at Impact to be the right fit for our peace of mind and evacuees.
I would highly recommend this company to anyone in need of professional security services.
We have been very pleased with the professionalism and the willingness to go above and beyond the call of duty demonstrated by the Impact Security team in helping flood evacuees. The Red Cross is very proud of the successful work it has done over the past two years in assisting flood evacuees who have been forced to live out of their homes for several years.
That success could not have been achieved without the dedicated work of you and your entire staff at Impact. You have played such an important role in our activities and we appreciate all of your hard work.
Because the evacuees the Red Cross supports have been living away from their home communities for years, it is not an easy situation for them. With that in mind, we greatly appreciate the willingness of your team members to help the flood evacuees in a caring and thoughtful manner. This goes a long way to helping make the best of a difficult situation for the evacuees.
We have also greatly appreciated the speedy response provided, especially in quickly developing situations, such as when we have had to evacuate Red Sucker Lake First Nation last June, due to a forest fire. The fast and professional response of the Impact team, allowed the Red Cross to quickly evacuate the community and ensure the displaced residents were taken care of until it was safe to return home.
I also want to thank you for Impact's continued support of Canadian Red Cross Pink Day and our bullying prevention education. The generosity you and your team have shown has gone a long way to helping the Red Cross deliver education programs throughout the province to help young people educate their peers about preventing bullying and creating respectful relationships in their schools.
Over the past few years, we have developed a wonderful working relationship between Impact Security and the Canadian Red Cross. I look forward to not only continuing that relationship but also taking it further, as we move into the future.
With sincere thanks,
I have been using the Impact Security Group to provide both guard and mobile security service to the Polo Park Shopping Centre for the last several years and find them to be a well-managed and professional organization. Their on-site and mobile guards are highly trained in both general security and property specific procedures.
In property management incidents occur where there is an immediate need to have a large number of guards on the property in a very short time period with little or no notice period being provided to the security provider.
This is where Impact excels with their mobile service and the number of mobile units they have on duty at any given time.
One example of Impact's ability to respond to a centre incident took place last year when flooding happened at the centre do to a major rain storm. Impact had 2 mobile units at the cenrte within 20 minutes of them being called and in under an hour and 4 more units at the centre including the mobile supervisor. This response took place during the major storm. Their mobile response allowed our regular guards to continue to handle centre issues as the mobile guards controlled the flood scene. Based on Impact's mobile service and response time I have now built them into our entire Emergency Response Plan for all incidents that occur at the property.
I would recommend the Impact Security Group to any company or organization.
Impact Security was contracted as the security provider for Saskatoon Transit Services from November 1', 2009 until October 31', 2010. Their duties were to provide security services in the downtown bus terminal as well as the Confederation Mall terminal on a more casual basis.
The contract with Impact was only one year in duration and was to terminate at the end of October however, due to a conflict in timing with respect to a transition of security providers, we had requested an extension to the end of November. Impact accommodated our request and continued to provide excellent service both in the Downtown and Confederation Terminals.
Transit personnel, from operators to supervisors, had an excellent working relationship with Impact staff during their tenure. I had the pleasure of personally working with Impact staff and supervision both when I was a service supervisor and more recently as the supervisor in charge of the downtown terminal and Customer Service Centre. Raylene and her staff have always been helpful and accommodating with requests for additional staff and hours.
In 2009 the RM of St Clements experienced a flood due to flooding from the Red River which caused the evacuation of an entire area north of East Selkirk. As a result the Rural Municipality of St Clements had to have security in place to protect the properties that were evacuated. Impact Security was hired and provided security for approx 6 months. This security was very good with no complaints of vandalism or theft of the properties secured. In 2011 while working as the temporary Emergency Coordinator for the RM of St Laurent who was experiencing an extreme large flood affecting approx. 700 properties I again encountered the services of Impact Security. Due to the nature and expanse of the flooding, tension were extremely high. Manpower was in short supply by all suppliers to the Municipality and Security was no exception. The services supplied by Impact Security at this time required numerous check points due to the landscape of the area affected. Whenever a problem was brought to my attention and I addressed it with Mr. D'Errico he took it very seriously and took action.
I wanted to take a moment and thank you and the team at Impact Security. Over the last year and previous years I have been pleased with the level of service your company has delivered to my stores in Manitoba. As you are aware I have worked with and still work with other security providers outside of Manitoba, and the level of service from Impact far surpasses what I am receiving in the other provinces I have and still work in. Your team's ability to exceed my needs and quickly respond to situations as they arise makes my job easier. Specifically the responses from the Mobile team after robberies, Break-in's, Bomb threats, and simple shoplifting or assault cases. These timely responses make my stores feel safer, and your team ensures that I am informed quickly of the situations on site. I attribute all of this to you and your direct team's direct passion to deliver an exceptional product and service. Thanks again for your efforts and I look forward to another year of Impact growing relationships in my stores. 
Please accept my sincere thanks and appreciation for providing transportation services for the Winnipeg meeting of the Aspen Institute's Commission and Dialogue on Arctic Climate Change on July 22, 23 and 24.
The Commission was composed of scientists, policy experts, and representatives from Arctic native communities and environmental organizations whose knowledge, prominence, and affiliations can give weight and draw attention to the group as it considers the social, environmental, economic, and legal implications for the region's inhabitants and resources.
I really appreciated your team's professionalism and flexibility as we hosted this group of distinguished guests and introduced them to Winnipeg. The organizers from the Aspen Institute in Washington, DC were also extremely pleased with the service that you provided. There is no doubt that the experience they had with Impact Security led to their good impression of our city.
I would also like to thank you for the personal role that you played in ensuring that this group of distinguished guests was cared for. Thank you for your willingness to personally oversee this operation and for offering these services free of charge as a donation to the University.
Thank you, once again, for your continued service and generosity to The University of Winnipeg. I look forward to working with Impact Security again in the future.
Wal-Mart Canada has been in a partnership with Impact since 1999 where they have serviced our stores on different levels from apprehending shoplifters to guard services in our stores. Over the years we have had critical business incidents where we required emergency support from Impact Security and they always delivered on our requests in a short time frame. A typical response time from Impact would be about 30-45 minutes from initial request being made. There has also been incidents where they have serviced remote locations across Canada and delivered the same quality of service that has exceeded our expectations. The security industry is highly competitive and it is by no mistake that we continue to have Impact Security Group as a trusted vendor partner with Wal-Mart Canada.
It is my pleasure to provide Impact Security with this letter of reference. The R.M. of Cartier required the services of a security firm during the 2011 Flood Event.
President, Ron D'Errico and his team provided the municipality with outstanding services. Ron was very experienced with the needs of the municipality and handled everything in a professional and competent manner. During an emergency it is critical to have personnel who know their role; Impact Security is such a company. From the top down everyone was a pleasure to work with.
If the need arises again for security I will be contacting Impact Security immediately.
Yours truly,
On behalf of The University of Winnipeg, I would like to thank you for providing a limo service and two Hummers to escort the former President of Peru, Alejandro Toledo, and his wife to their hotel upon their arrival in Winnipeg. I know that they appreciated the opportunity to tour the city and the professionalism of your team. Thank you, also, for your patience and flexibility as I understand that a delay in the President's flight extended our use of the vehicles. Once again, thank you for your service to the University. Sincerely,